L'attività del 114 e il calendario delle iniziative
 
Managed by Telefono Azzurro with the support of Telecom Italia within the Progetto Italia

 


THE PROJECT

The management of complex and articulated cases, such as those concerning situations of emergency and discomfort that involve Italian, foreign, and nomadic children and adolescents, requires an integrated and  multiagency model of intervention.  The 114 service promotes a multidisciplinary intervention and offers psychological support, with the aim to create a ‘network’ of protection.

THE MODEL OF INTERVENTION

The collaboration of the services belonging to the network, and a coordinated management of the emergency case represent a new model of intervention based on timeliness, integration and avoidance of overlapping, sharing of objectives, procedures, competences and professionalism. This implies a coordination at various levels, with a precise determination of roles, methodologies and responsibilities among the different professions involved.

SERVICES AND INSTITUTION OF THE NETWORK

  • Various police and public security forces (Territorial Government Offices; Juvenile Police Head-Quarter; Railway Police; Post Police; Traffic Police; Carabinieri; Costum Officers; Firemen; Town Police ; etc.)
  • The Public Prosecutor’s Office by Juvenile Penal Court and Penal Court
  • Emergency Health services (118, , first aid paediatric posts; on-call doctor)
  • Courts for juveniles and ordinary
  • Social-health services of the National Health Service (child psychiatry, Domestic consulting room, etc.) or of the municipality
  • Territorial offices of the government
  • Public tutor of minors Tutore Pubblico dei Minori
  • Juvenile Justice Centres (Social Services for Minors, Centre for First Reception, Juvenile Penal Institute)
  • Centres of first reception for minors (residential or semi-residential)
  • Schools and Local Education Office
  • Social organizations for the protection of children and young people
  • Local Institutions
  • Mass media



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