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L'attività del 114 e il calendario delle iniziative
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Managed by Telefono Azzurro with the support of Telecom Italia within the Progetto Italia
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WHICH EMERGENCIES
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114 emergencies refer to those cases of sexual abuse, serious neglect and abandonment of minors, attempted suicides, runaways, domestic violence, use of drugs and alcohol, catastrophic events, deviant behaviours, images and dialogues with a violent or illegal content spread via the mass media and internet
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WHAT IS AN EMERGENCY
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Emergency cases are those situations in which the psychological and physical health of a child or adolescent is in danger or in which the child or adolescent are at risk of trauma.
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WHEN IT IS AN EMERGENCY
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The 114 operators evaluate the level of emergency of the requests that arrive in order to intervene in the most appropriate time frame and modality. The urgency of the request is determined by these criteria:
a. Content of the situation described by the caller
b. Position of the minor (victim, direct or indirect witness, author)
c. Circumstances of the situation: immediate danger, high risk for the psychological and physical safety of the minor involved, high probability that the problematic situation will be repeated briefly, threat of acting-out (for example: running away, suicide, etc.).
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THE CONTEXTS OF THE EMERGENCY
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SEVERE ABUSE
Sexual abuse, physical blows, serious states of neglect and abandonment of minors. The context in which they can occur may be either within or outside the family.
SELF-HARMING
Attempted suicide, runaways, use of drugs and alcohol, and abuse of pharmaceuticals.
CATASTROPHIC EVENTS
Earthquakes, floods, transportation accident, robberies, kidnappings, etc. involving children or young people and that can threaten their mental health (emotional shock, amnesia and other symptoms).
DEVIANT BEHAVIOUR
Cases in which a child or adolescent is an active participant in the crime, generally theft, sale of drugs, acts of vandalism, bullying, serious aggressions, etc.
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